At DK eVapes, customer satisfaction is our priority. Our Refunds and Returns Policy outlines the circumstances under which refunds or store credit will be provided and the procedures for returning defective items.
1. Refunds
- Refunds are only issued if the product is found to be completely non-functional at the time of receipt or when opened in-store.
- No refunds are provided for used or opened items unless verified as defective upon opening.
2. Store Credit
- Store credit will be issued for any factory defects identified in the product.
3. Conditions for Returns
- The product must be returned in its original packaging.
- Returns must be initiated within 48 hours of receipt.
- Proof of purchase and a detailed description of the defect must be provided.
Non-Returnable Items
- Opened, used, or damaged products that do not meet the factory defect criteria.
- Products with signs of misuse or tampering.
Process for Returns
- Contact us via email at dkkservicegroup@gmail.com or call +1 (343) 645-4822 to initiate a return.
- Provide details of the defect and attach proof of purchase.
- Once approved, the product can be returned to our store at: 8146 Old Hwy 2, Tyendinaga Mohawk Territory, K0K 1X0, Canada.
Inspection and Resolution
- Returned items will be inspected upon receipt. If the defect is verified, store credit or a replacement will be issued.
Shipping Costs for Returns
- Customers are responsible for shipping costs associated with returning items unless the return is due to a verified factory defect.
Contact Information
For any questions or concerns regarding refunds and returns, please contact us:
- Email: dkkservicegroup@gmail.com
- Phone: +1 (343) 645-4822
By purchasing from DK eVapes, you agree to this Refunds and Returns Policy. Thank you for choosing us for your vaping needs.